Privacy policy WEGA SUPPORT
http://www.devoetbalkraam.nl
About our privacy policy
WEGA SUPPORT cares a lot about your privacy. We therefore only process data that we need for (
improving) our services and carefully handle the information we
have collected about you and your use of our services. We never make your data available to
third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by WEGA SUPPORT. The starting date for the validity of these conditions is 09/02/2023, with the publication of a new version the validity of all previous versions expires.
This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties.
We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software
Our webshop has been developed with software from Prestashop.
Personal data that you make available to us for the benefit of our services will be shared with this party. Prestashop has access to your
data to provide us with (technical) support, they will never use your data for any other purpose.
Based on the agreement we have concluded with them, Prestashop is obliged to
take appropriate security measures. These security measures consist of the application of SSL encryption and
a strong password policy. Prestashop uses cookies to collect technical information regarding
your use of the software, no personal data is collected and/or stored.
Prestashop reserves the right to share collected data within its own group in order to further improve the service.
Web hosting
We purchase web hosting and e-mail services from Proximedia
Proximedia processes personal data on our behalf and does not use your data for its own purposes.
However, this party can collect metadata about the use of the services. This is not personal data.
Proximedia has taken appropriate technical and organizational measures to
prevent loss and unauthorized use of your personal data.
Proximedia is obliged to observe secrecy on the basis of the agreement.
payment processors
Mollie
We use the
Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to
protect your personal data. Mollie reserves the right to use your data to
further improve the service and to share (anonymised) data with third parties in this context. All the
above mentioned guarantees with regard to the protection of your personal data are also valid
apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your
data longer than permitted by law.
NG ideal
We use the
platform of ING BANK to handle (part of) the payments in our webshop. ING BANK processes your name, address and residence details and your payment details
such as your bank account or credit card number. ING BANK has taken appropriate technical and organizational
measures to protect your personal data. ING BANK reserves the right to use your data to further improve the service and to share
(anonymised) data with third parties in this context .
In the event of an application for a deferred payment
(credit facility), ING BANK shares personal data and information regarding your financial position with credit rating agencies.
All the above guarantees with regard to the protection of your personal data also
apply to the parts of ING BANK's services for which they engage third parties. ING BANK
does not store your data longer than permitted by law.
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the
services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and
residence details with PostNL. PostNL uses this information only for the purpose of executing the
agreement. In the event that PostNL engages subcontractors, PostNL will also make your data
available to these parties.
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the
services of DHL for carrying out the deliveries. It is therefore necessary that we share your name, address and
residence details with DHL. DHL only uses this information for the purpose of executing the
agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties
Invoicing and bookkeeping
administration office : A. Derksen
We use the services of administration office derksen to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order.
This data is used for the administration of sales invoices.
We use the services of administration office A. Derksen to keep track of our administration and accounting. We share your name, address and
residence details and details regarding your order. This data is used for the
administration of sales invoices. Your personal data is sent and stored protected.
Administration office A. Derksen is bound to secrecy and will treat your data confidentially.
Administration office A. Derksen does not use your personal data for purposes other than those described above.
Purpose of the data processing
General purpose of the processing
We use your data exclusively for the benefit of our services. This means that the purpose of the
processing is always directly related to the assignment you provide.
We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask you for explicit permission.
Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of
further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In some cases, WEGA SUPPORT can be held to
share your data in connection with government tax or criminal investigation on the basis of a legal obligation. In such a case
we are forced to share your data, but we will
oppose this within the possibilities that the law offers us.
Retention periods
We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate
that you no longer wish to use our services. If you indicate this to us, we will also regard this
as a request to forget. Based on applicable administrative obligations, we must
keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Your rights
Pursuant to the applicable Dutch and European legislation, you as a data subject have certain rights with
regard to the personal data processed by or on behalf of us. We explain below which
rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and copies of your data to your already
known e-mail address. In the event that you wish to receive the data at another e-mail address or, for example, by post
, we will ask you to identify yourself. We keep records of completed requests, in
the event of a request to be forgotten we administer anonymised data. All copies and copies of
you will receive data in the machine-readable data format that we use within our systems.
You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we
are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it . You can make a request to this effect to our contact person for privacy matters. You
will then receive a response to your request within 30 days.
If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that
can be traced back to it, adjusted. You can make a request to this effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send
you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing You always have the right to limit
the data that we process or have processed that relate to your person or can be traced back to it .
You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the
e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that
can be traced back to it, be carried out by another party. You can make a request to this effect to our
contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties
on the e-mail address known to us .
In all likelihood,
we will no longer be able to continue the service in such a case, because the secure linking of
data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or
on behalf of WEGA SUPPORT. If you object, we will immediately cease data processing pending
the handling of your objection. If your objection is well-founded, we will make copies and/or copies of
data that we process or have processed available to you and then permanently suspend the processing.
You also have the right not to be
subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. Do you believe
If this is the case, please contact our contact person for privacy matters
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We
use this service to keep track of and receive reports on how visitors use the website. This
processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We
have not allowed Google to use the analytics information obtained for other Google services.
Cookies from third parties
In the event that software solutions from third parties use cookies, this is stated in this
privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page
. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you by e-mail.
Contact details
WEGA SUPPORT
Weverstraat 53
6921 GB pigeons
The Netherlands
T 0031651278850
E info@devoetbalkraam.nl
Contact person for privacy matters
Fred Holland