1. Introduction
The general terms and conditions of sale specified below (hereinafter "Terms and Conditions") govern the contractual relations between all Users of the site devoetbalkraam.nl (hereinafter "User" or "You"), and the company Wega Support. Wega Support is registered with the Trade Register of the Chamber of Commerce under number 73883743.
VAT number: NL001302181B81
Email: info@devoetbalkraam.nl
These general terms and conditions of sale are the only ones applicable and replace all other terms and conditions, except in the case of prior, explicit and written amendment. Wega Support can be persuaded to change specific provisions of the general terms and conditions. It is therefore necessary to review it before each visit to the Wega Support site (hereinafter the "Site"). We assume that upon validation of your order you accept our general terms and conditions of sale, after having read them, without reservation. By connecting to the Site, you agree to respect the Terms and Conditions and the Terms of Use contained therein.81
2. Placing an order
You can place your order in two ways:
- by Internet on our site, 24 hours a day, 7 days a week.
- by email.
We will confirm receipt by email.
3. Product information
Wega Support takes the greatest care in posting information online about the properties of the products, with (possible) technical descriptions based on data from its suppliers, and with a photo illustrating the products, all in as far as technical means permit.
4. Prices
The sales prices indicated on the site are INCLUDING VAT, but without shipping costs. The possible shipping costs are for the User and are calculated at the end of the order, in addition to the price of the selected products.
The following applies to all orders within the Netherlands and abroad placed on the webshop: shipping costs;
The Netherlands; FOR MAILBOX PACKAGE (with track trace) you pay € 3.95
FOR PACKAGE ORDER UNDER € 30.00 you pay € 5.95 (with track trace code)in thre Netherlands
When spending an amount above
€ 30.00, shipping is FREE in the Netherlands.
Belgium: shipping costs € 9.60
for orders over € 30.00 You pay € 7.95 shipping costs envelope: the applicable postal rates. to Belgium
Germany: shipping costs € 10.60
for orders over € 30.00 You pay € 7.95 packet the applicable postal rates
other countries outside Europe: applicable postal rates see your shopping cart.
We reserve the right to change prices at any time, but we are committed to applying the rates indicated on the site at the time of your order.
You will always receive a packing slip/invoice with your order. For further information about your order, you can log in via your Account on our webshop. then go to your order environment.
5. Availability
We can process your order depending on available stocks.
In the event that a product ordered by you is not in stock, we are committed to inform you by email within three days after placing the order and to indicate the time within which the product can be delivered to you. become. If products from an order are no longer available, you will receive a message within two days after confirmation of the order, either by telephone or by e-mail.
If the payment of the order has already been made, you will immediately receive the amount paid for this product back on the account with which you paid the order. If you have indicated that you want to pay with after pay, we will of course pass on the amount of the item to after pay so that it is no longer charged to you.
6. Method of delivery
The products purchased on the site are delivered in Europe. For all countries outside EUROPE other than the above shipping costs apply. Please contact us for an exact calculation of these costs or see further in the ordering process.
Any standard shipping costs for the Netherlands of €5.95 mentioned in your order will be waived. Your order will be delivered to the delivery address you specified with your order.
Our orders are delivered by post NL or DHL. If an order does not fit through the letterbox, it will be sent as a package. We do not ship packages to a PO Box address.
If you are not at home when a package is offered to you, our carrier post or DHL will leave a card in your mailbox with the time when the package will be offered to you again. If you are not at home then a card will be left with an address where you can pick up your package.
Wega Support makes every effort to process your order within 2 working days. This is the time we need to ship the product. The delivery time is the time it takes for the delivery service to deliver the package to your home. For the Netherlands, the delivery time is the next day or 1 day later. For other countries, the stated handling time must be added to the delivery time to calculate when you can expect the ordered item. for some European countries the delivery time is 2 - 5 working days. See your track trace code.
It may take longer for other countries outside Europe (see your track trace code for this). You will also be informed by the delivery services via email with a track trace code when delivery takes place. However, we cannot be held responsible for a delivery that arrives too late or a package is lost by third parties or due to unforeseen circumstances or force majeure. It is possible that an order has not been shipped despite the specified delivery time having expired. An item may then not be in stock at our supplier. We will always inform you of such a delay by e-mail as much as possible. If you have not received your item 5 working days after the delivery time has expired, please contact our customer service (tel 0031651 27 88 50) or via email info@devoetbalkraam.nl or whats app.
If an order is not delivered within the specified time, an investigation will be initiated with the carrier, which may take several days. we will of course keep you informed of the findings of this investigation. with email or telephone.
During this period it is not possible to proceed with a refund or a new shipment.
Without any legal precedent for this, we recommend that you send complaints about a delivery that did not arrive on time to Wega Support by e-mail.
An article or an order can be canceled for the following reason:
The article is canceled by the customer by email.
If the order you placed with self-fulfillment is not paid within 3 working days
(products will then go on sale again)
Of course, the payment obligation for a canceled item will lapse. If you have already paid to us through after pay, PayPal or bank deposit, we will deposit the amount paid by you after receiving the returned goods, provided they are in good condition.
Return within 3 days to the account number known to us (same as the order was paid with)
or if you have opted for PAY LATER, we will NOTIFY the responsible service KLARNA of your cancellation.
Your order will also be canceled for the following reason.
if we do not receive a response from you after sending a reminder of your order.
Your order will also be canceled for the following reason.
if we do not receive a response from you after sending a reminder of your order.
of course you have no payment obligation.
7. Returns
You have the right to cancel and return your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product.
Wega Support offers you a period of 30 working days in which you can return a product that you are not satisfied with. Within this period you can return the product to us at your own expense and accompanied by the packing slip. This term starts on the day after receipt of the product by or on behalf of the consumer.
We recommend that you return your order by post or DHL with a track and trace number.
Can you track the package or envelope?
To make use of the previous right, please contact us via email nfo@devoetbalkraam.nl
or by telephone 0031651278850
NB !! the costs for return shipment are for your own account.
If you make use of your right of withdrawal, you can return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to:
wega support weverstraat 53 6921 gb Duiven Netherlands
You will always receive a confirmation of receipt after receipt of your return shipment. email .
You will then receive the full amount paid for the order, including shipping costs.
You will then receive the full amount paid for the order, including shipping costs.
Refunded within 3 working days to the account number with which the order was paid.
but please note: the costs of returning the order will not be refunded
But if you have indicated that you wish to make the payment later via Pay,
we will notify the company that handles this payment that you have returned the product/s and that we have received them.
You will of course not receive an invoice from pay after that you have to pay.
If you have received it or have already paid for it, please contact us. we will solve this for you.
If payment has already been made, you will of course receive the payment back via the account with which you paid it.
This will also be resolved or refunded as soon as possible.
t8. WRONG DELIVERED SIZES OR ITEMS.
The costs OF EXCHANGE will then be at our expense
AFTER MAIL OR TELEPHONE NOTIFICATION YOU WILL RECEIVE INSTRUCTION HOW TO RETURN.
Returned products will only be accepted if they have not been washed in their original condition and if possible in their original packaging.
NB! If you return an item outside the conditions set after 30 days or without a specified reason, the payment obligation will not lapse. In case of doubt, please contact us by telephone, tel. 0031651 27 88 50, or by e-mail or contact form. on the webshop Mentioning your order number speeds up our service considerably.
GUARANTEE :
Manufacturer's guarantees apply to all articles in our range, where applicable. This means that you are entitled to the regular warranty provisions as determined by the manufacturer of the item. These warranty conditions are specific to each item. see eg washing instructions in the product or enclosed . . If you have any questions or if you want to make a warranty claim, please contact our customer service.
In any case, the following are excluded from the warranty:
1. Products not treated in accordance with the washing and drying instructions stated in the label or enclosed washing instructions.
2. Damage due to improper use.
Complaints
If your complaint does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union
9. INFORMATION OBLIGATION .
All orders are checked by Wega Support before shipping for correct delivery.
Additional information may be requested from you to validate your order.
Therefore, when placing your order, we ask that you include the following information FOR CORRECT SHIPPING.
> EMAIL ADDRESS
> INVOICE ADDRESS .
> DELIVERY ADDRESS ( STREET - HOUSE NUMBER - ZIP CODE - RESIDENCE - COUNTRY
> Mandatory to provide a fixed telephone number or mobile telephone number.
(at home or at work) where we or the parcel deliverer can reach you at any time of the day.
Due to rules that apply in different countries
or corona rules
10. PAYMENT :
Every order you place with Wega Support must be paid in advance or under the following conditions.
You take care of the payment yourself, in this case we will only process the order once payment has been received.
You pay via ideal (the Netherlands) mister cash (Belgium) pay pal, after pay, Germany via arter pay, pay pal
or transfer the amount yourself via your own bank
other countries can only be paid via pay pal or transfer the amount yourself via your bank
do not forget to mention invoice / order number number
For Germany - Belgium - other countries it can take up to about 3 working days for a prepayment to be processed by us. Shipment will only take place after receipt of payment.
Our bank details for self payment are:
The Netherlands: NL84INGB0004913304 wega support in Duiven
Abroad: IBAN: NL84INGB0004913304 BIC: INGBNL2A Wega support in Duiven
Be careful in the case of internet or telephone banking! Always make payments per order and state the order number as payment reference. If you add up several outstanding amounts in order to pay everything in one go, we cannot guarantee that the payment will be processed correctly.
Any product that has been damaged or washed cannot be refunded.
The costs for returning a product are for the customer. COSTS for non-execution of the purchase contract due to force majeure, due to a fault of the customer or an unforeseen and insurmountable fact by a third party. Wega Support cannot be held responsible for the consequences of incorrect use of the products sold on the Site.
10. Protection of personal data
Wega Support complies with the law on personal data registration. The personal data you provide to Wega Support will only be used internally for sending the items you ordered, for verification of the payments to be received from you to Wega Support. see also our privacy policy
Wega Support will not make any data available to third parties.
Wega Support has sole access to your information. Only Wega Support has the right to send you information regarding specific and regular promotions.
Wega Support
weverstraat 53
6921 gb Duiven
netherlands
www.devoetbalkraam.nl
info@devoetbalkraam.nl
or wega support @devoetbalkraam.nl
tel.: 0031651 27 88 50
Chamber of Commerce 73883743
vatnr: NL001302181B81
.